Monday, July 2, 2012

Rich Communication Suite


To start with I would like you to imagine that you are making a call to your friend. While conversing with him he tells you about the new song he is currently listening. He eulogises the song so much that you want to listen to it right away. you ask your friend to send you the song as a sound file. Since he is talking to you he cannot send the file to you immediately. Either he would have to disconnect the call, send you an audio MMS or he would have to connect to internet and send it through email. But he can send it as an MMS only if he has this service activated. Even if he has MMS activated, you may not have. In that case the only option you have is to receive it through email which might take much longer than you wished for. Quite a mood dampener in this express world!!
  Here comes Rich Communication Suite (RCS) for your rescue. It's a new concept in the telecom world which makes mobile communication extremely friendly and gives it plenty of new features. Here we would talk about some of the advantages Rich Communication Suite (RCS) provides over the existing mobile telephony.
But even before we talk about advantages of RCS let’s see where the communication world is heading to and how is it impacting various stakeholders in this area. Here we define a term called “Over-The-Top (OTT)” services. These are services carried over the networks but without the carrier service provider being involved in planning, provisioning, selling or servicing them. This means that when subscribers use these services, no – or a very small fraction of - direct revenue goes to the carrier service provider. Examples of such OTT applications are Google Talk, Blackberry Messenger, Skype, WhatsApp etc. To the end user a similar service availed through OTT costs much lesser than what it costs if availed through traditional means. To get the idea of this difference you can compare the cost and ease of chatting through Google Talk with the cost and ease of exchanging text messages.
As you can easily see, OTT services provide many advantages over traditional mobile communication. It gives the user features available only on a computer till now. To top it all since it utilizes the IP technology it’s much cheaper to the end user. But all is not well for OTT applications as they require user to remain connected to the internet all the time. A bigger limitation is that at both the ends users should be equipped with smart phones supporting these applications. Hence in developing countries where the penetration of smart phones is still poor, OTT is yet to become successful. Another limitation is the lack of interoperability of applications. What this means is that at both the ends users must use same application.

With the introduction of RCS these gaps can be filled. The goal is to provide features as good as those provided by OTT applications and at the same time use the infrastructure of carrier service providers. Since the application would be controlled majorly by the network providers, information such as multimedia capability of the other user’s handset can be shown to the user starting the conversation. Hence even if one can chat with any one on phone, sending a sound file would be allowed by the network only if other person’s device supports it. At the same time service providers can collaborate among each other to make RCS interoperable ie an Airtel subscriber can chat with a subscriber from Vodafone without any glitch.
Thus a concerted effort by the telecom players would make sure that users would see value in using RCS over OTTs.  It would in turn make the service providers get return on investments they have made on their massive telecom infrastructure. GSMA (GSM Association) is bringing some of the biggest names in telecom industry all over the world to convert this concept into reality. Currently there are no commercial solutions available on RCS which incorporate complete features promised by RCS. But companies such as China Mobile (in china), SK telecom (in South Korea) and Megafon (in Russia) have achieved some success with RCS like services that have a mix of services and packages that fit for their individual markets. Some Spanish and German operators have plans to launch formal RCS in the first half of 2012. Still there is a long way to go for telecom operators before RCS can replace OTTs.


References and Further Reading
4. http://www.richcommunicationsuite.com
5. www.mavenir.com/assets/files/WPRCSMS.pdf

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